FAQ
If you have any questions regarding product or service, please feel free to contact us at contact@luxurionworld.com or WA on +918369931451 or +917738869115. We will try our best to respond promptly.
Product
How can I have more information about the product I wish to buy?
Please go through the product description on our website or you can also contact us on email sales@luxurionworld.com orWA on or WA on +918369931451 or +917738869115
Or Direct Message us on Facebook or Instagram
We will try to respond to your query as promptly as we can.
Is there any variation in actual product from the image on site?
Yes, there could be a minor variation in color & design of the product because of variation in photography and settings on different devices. However, in real, our product look much better than that of photograph because we market genuine & authentic product through our website.
Could you customize the products for us?
Yes, we specialize in customizing the products.
Payment
Can I make payment in my currency?
Yes, you can make payment in any currency through PayPal. You can check the price of your product in the currency of your choice.
The payment page is redirecting me to a different website. Is it safe to go ahead with my Payment?
Yes, we are committed to ensuring that your privacy is protected. Hence, all Credit/Debit card and bank details are kept confidential and private. Our trusted payment gateways use SSL encryption technology to protect your private information.
My payment has failed, is there any other mode of payment?
Sure, we shall assist you in resolving the payment issue you are facing. Please contact us on email sales@luxurionworld.com or WA on or WA on +918369931451 or +917738869115
Why was my credit/debit card or other payment method declined at checkout?
If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type
The 3 or 4-digit security number is correct.
Your credit card has not expired.
Delivery
What courier services do you use?
We use most reputed courier companies both for India as well as for the World. For India, we use Delhivery, India Post, DTDC, DHL, FedEX, & For International shipments, we use DHL, UPS, ARAMEX, etc.
How many days you take to ship the products?
Our delivery timeline is mentioned on all the products on the website. Normally, we take approx. 7-10 days to ship a product from our warehouse in Mumbai. However, final delivery will depend upon the destination. Once, a product is shipped, we provide you the tracking number through email. You can also check the delivery status on our website.
I placed order a few days ago. What is the status of my order?
We needs to check from backend & inform the customer
What are your delivery charges?
Indian shipment is free for a product above INR 1000/- below this we chare INR 75/- for a shipment.International shipping is free for orders above USD 400. Below this value, we charge USD 15 to 30 depending upon the geographical location of the World. (Details are mentioned on the website.)
How much custom duty and tax will I have to pay in my Country?
Customs Duties if any, are applied by local customs office of the country where the customer is receiving the shipment, and these are borne by the customer. Customs duties or taxes are applied as per import duties and taxations laws of a country and are outside our influence and control. Hence these need to be borne by the recipient of the shipment, the customer.For any further queries, please Contact Us.
Do you offer Cash on Delivery?
Yes, we ship products on Cash on Delivery in most part of India. (Please check the availability of COD based on PIN). However, International shipments are only against pre-paid orders.